Refund policy

Return and Refund Policy

At RIM Football, we strive to ensure you receive the highest quality player-version kits. Because our inventory moves quickly and we focus on premium performance wear, please review our policy regarding returns and refunds:

1. Returns & Exchanges

  • Defective or Wrong Items: If you receive a kit with a manufacturing defect or the incorrect size/team compared to your order, you are eligible for an exchange or a full refund. Please notify us within 48 hours of delivery.

  • Size Exchanges: Since our kits are Player Version (which feature a slim, athletic fit), we strongly recommend checking our size guide before purchasing. We can facilitate exchanges for different sizes provided the item is in its original condition with all tags attached, subject to stock availability.

2. Condition of Items

To be eligible for a return or exchange, the jersey must be:

  • Unworn, unwashed, and in the same condition that you received it.

  • In its original packaging with all brand tags intact.

  • Free from any scents, stains, or signs of wear.

3. Non-Returnable Items

  • Personalised Kits: Jerseys with custom name and number printing cannot be returned or exchanged unless there is a manufacturing error.

  • Sale Items: Items purchased during clearance or flash sales are final sale.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method or a digital store credit within 21 business days.

5. Shipping Costs

  • If the return is due to our error (wrong item/defect), we will cover the return courier costs.

  • For size exchanges or voluntary returns, the customer is responsible for the return shipping fees to our hub.

 

 

Note: To start a return, please contact us via our website or WhatsApp with your order number and photos of the item. We aim to resolve all requests swiftly to get you back on the pitch!

Disclaimer: RIM Football is an independent retailer of premium sportswear and classic fan apparel. All club crests, brand logos, and registered trademarks displayed on products are the property of their respective owners and are used purely for product identification purposes.